Refund Policy
How Parposi handles refunds for digital meaningful-work coaching access.
Last updated:
Public Launch Status
Parposi is an AI reflection and meaningful work coaching product. It is not therapy, medical advice, financial advice, legal advice, hiring advice, or a guarantee of employment, income, career, or business outcomes.
During the public launch, paid checkout stays closed until payment readiness is explicitly verified. If checkout is not enabled, you will not be charged by Parposi.
When Paid Plans Open
When paid plans open, Parposi will provide digital service access for the selected billing period. Refunds are reviewed case by case and may be available when:
- You were charged in error.
- You could not access the paid service because of a Parposi system issue.
- A duplicate payment was created.
- A legally required refund right applies.
Refunds may be declined when paid access was delivered and used, when the request is outside the stated review window, or when the payment processor cannot reverse the transaction.
How to Request a Refund
Sign in and open Settings > Support & Privacy, or use the public support page if you cannot sign in. Include the account email, payment date, plan name, and a short explanation. Do not include full card numbers, passwords, API keys, or other secrets.
Processing
Approved refunds are returned through the original payment provider when possible. Bank and card timelines are controlled by the provider and financial institution.
Contact
For refund questions, use the support page or email support@parposi.com. Do not send passwords, API keys, full payment card numbers, or raw private logs.